Privacy Policy

Effective date: August 30, 2025

Power Partner ("we", "us", "our") operates the website PowerPartner.ca (the “Site”) and provides referral and coordination services connecting homeowners with licensed electrical contractors for EV charger installations (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information and your rights in relation to that information.

1. Information we collect

We collect personal information that you provide directly and information collected automatically:

Information you provide

Contact details: name, email address, phone number, mailing address.

Property details and photos: images or descriptions of electrical panels, garage layouts, or other photos you upload to help contractors provide estimates.

Transactional information: payment information (processed by our payment processor), invoices, and billing details (when applicable).

Communications: messages, recordings, notes from phone calls, and any other content you submit.

Information we collect automatically

Technical data: IP address, browser type, operating system, device identifiers, and pages visited.

Cookies and similar technologies used for analytics and functionality (see Section 8).

2. How we use your information

We use personal information for the following purposes:

To match you with licensed electrical contractors and coordinate installer contact, quotes, scheduling, and permits.

To communicate with you about your inquiry, appointments, transactions, and service updates (transactional/operational communications).

To send marketing and promotional communications, only if you have opted in (we will obtain separate consent for commercial emails/SMS).

To process payments and billing (via our payment processors).

To improve our Services, perform analytics, keep records for business, legal, and tax purposes, and prevent fraud or abuse.

To respond to requests, complaints, or legal process.

3. Legal basis & consent

By using our Site and providing personal information, you consent to the collection, use, and disclosure described in this Policy. For marketing electronic messages (email/SMS) we will obtain express opt-in consent in compliance with CASL (Canada’s Anti-Spam Legislation) before sending promotional messages. You can withdraw marketing consent at any time (see Section 11).

4. Who we share data with

We may share personal information with:

Contractors/installers: your name, address, photos, and relevant details so they can provide quotes and perform installations. Contractors are independent and subject to their own terms.

Service providers who perform services on our behalf (e.g., CRM, hosting, analytics, payment processors, SMS providers). Currently used or planned providers include: GoHighLevel (CRM/marketing/scheduling), Stripe(payments), QuickBooks (accounting, if/when used). We may add or replace providers; we will continue to require contractual protections.

Legal or governmental authorities where required by law, court order, or to protect rights and safety.

Business partners or purchasers in the event of a sale, merger, or reorganization (with notice to affected users where required by law).

Contractors and service providers only have access to the information necessary to perform their functions and must keep it confidential.

5. Cross-border transfers and storage

Some of our service providers host or process data outside Canada (for example, in the United States). By using our Services and providing information, you consent to the transfer and storage of your data on servers outside Canada. We take reasonable steps to ensure that third-party providers use appropriate protections.

6. Retention of data

We retain personal information only as long as needed for the purposes described:

Leads / prospective customer records (no paid transaction): retained for 2 years from last contact unless otherwise requested.

Client and transactional records (invoices, payments, tax records): retained for 7 years to meet tax, accounting, and liability needs.

We may keep limited archived copies of records longer if necessary for legal claims or compliance.

If you request deletion, we will delete your data unless we have a legal reason to retain it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, such as access controls, encryption in transit, and secure storage. No internet transmission or electronic storage is 100% secure — while we strive to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that creates a real risk of significant harm, we will notify affected individuals and regulators as required by law.

8. Cookies & tracking

We use cookies and similar technologies to operate the Site, analyze usage, and personalize content. You can manage cookie preferences through your browser settings or via any cookie controls on the Site. Refusing cookies may limit some functionality.

Typical uses include session cookies, analytics (to measure Site performance), and functional cookies (to remember preferences).

9. Children

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.

10. Your rights

If you are in Canada, you have rights regarding your personal information:

Access: request a copy of personal information we hold about you.

Correction: request correction of inaccurate or incomplete information.

Deletion/Erasure: request deletion of personal information subject to retention obligations.

Withdraw consent: withdraw consent for marketing communications at any time (this will not affect processing based on prior consent or on other legal bases).

Restrict processing: ask us to limit processing in certain circumstances.

Complain: to our organization (see contact below) or to the Office of the Privacy Commissioner of Canada if unsatisfied with a response.

We will respond to access/rectification requests within a reasonable period (normally 30 days) and may charge a minimal fee where allowed by law.

11. Marketing & CASL compliance

We will send commercial electronic messages (email/SMS) only where we have obtained your express consent. All marketing messages will include an unsubscribe link or clear instructions to opt out. You may withdraw consent anytime by contacting us or using the unsubscribe mechanism.

12. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies.

13. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on the Site with a new effective date. Continued use after changes constitutes acceptance.

14. Contact us

If you have questions, requests, or concerns about privacy, or to exercise any rights, contact:

Power Partner
Email: [email protected]
Website: PowerPartner.ca

(If you prefer to make a formal complaint to an oversight authority, you may contact the Office of the Privacy Commissioner of Canada — www.priv.gc.ca.)